I just had a good customer experience at the Starbucks on M Street in Washington DC that I thought I'd share. I ordered my favorite items - a tall cafe mocha and a piece of lemon pound cake - and paid the bill. After waiting for about 30 seconds, the server noticed that he had forgotten to give me the cake, apologized, and quickly filled a bag with the cake. As I wandered away from the counter to pick up my coffee, I looked into the bag and found two pieces of cake instead of the single piece that I had ordered. I figured that this was his way of saying sorry, and felt a smile of appreciation creep onto my face. The server, who had been tracking me out of the corner of his eye, shouted out "Yes, he likes the extra cake!" and high-fived his collegue. It was an infectious kind of enthusiasm, and I've noticed that this particular server treats virtually all the customers with the same kind of good humor and service. These kinds of employees are like gold dust, and my respect for Starbucks went up as a result of this experience.